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Uphold HQ Inc. complaints

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80 East Sir Francis Blvd Suite 3E
Larkspur, CA 94939 | Get Directions

http://www.uphold.com

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Total Amount in Dispute:
$21,973.00

Total Amount Settled:
$1,000.00

Complaint Experience

75%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

4 complaints against Uphold HQ Inc. closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
2	Refuse to adjust, relying on terms of agreement
0	Unanswered

4 complaints against Uphold HQ Inc.

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11/4/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $973.00 Amount Settled: $0.00

Customer Complaint

10/8/2025

Instead of putting my money back into my account they took it out and I didn't approve that Resolution Sought Replace my money back

Company Response

10/21/2025

Hi Latosha, Thank you for reaching out to Uphold through the Business Consumer Alliance. We are sorry to hear the trouble you are experiencing. Please rest assured, our team can provide you with assistance. Kindly reach out to us through our website and our team will be ready to assist. Uphold Support: https://support.uphold.com/hc/en-us/requests/new/ Warm regards, The Uphold Team

10/29/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $20,000.00 Amount Settled: $0.00

Customer Complaint

10/14/2024

Cannot login to the app. Been trying literally for WEEKS!! Tried every single thing that is suggested fails. Nothing works. They have made it impossible to log back in to the account to trade or retrieve my money. Resolution Sought Give money back or explain how to login with positive results.

Company Response

10/16/2024

Thank you for reaching out. I am sorry to hear that you are having trouble logging in. We need additional information to locate and assist with your account access. Please contact us at [email protected] using the email account associated with your account.

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