Find a reputable business?

Complaints and Resolutions

Upper Marlboro Ford complaints

Read Complaints File Complaint View Full Report

5701 Crain Highway
Upper Marlboro, MD 20772 | Get Directions

(301) 627-5600

http://uppermarlboroford.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Upper Marlboro Ford closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Upper Marlboro Ford

Sort by

5/17/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/28/2022

I am not sure if you handle this but I have requested they stop mailing me several times. I am still receiving junk mail from them. Resolution Sought For them to stop sending me postal mail of any form!!! Remove my address from their list

Company Response

5/5/2022

It appears this postal mail was generated at the manufacturer level. We reached out to them and have been told this customer has been removed from all future correspondence.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile