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UPS Store #0571 complaints

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27475 Ynez Road
Temecula, CA 92591 | Get Directions

(951) 699-6901

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Total Amount in Dispute:
$100.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against UPS Store #0571 closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against UPS Store #0571

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6/16/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

6/3/2022

Dropped off two packages for usps they refused to give me a receipt. They told me that usps doesn't give out receipts but that's not true. The male person working there was very rude! I dropped off my packages 4:45pm 5/31/2022. My packages have not tracked yet. I'm never going to this ups store ever again and I will also let other customers know about this store and they're lousy service. Where are my packages? Resolution Sought I would like to know when my packages were given to usps.

Company Response

6/5/2022

Our store is the UPS store. The customer dropped off a USPS package. When this happens we place it with her outgoing mail. It is a courtesy that we provide to the public, But are not able to process a drop off receipt because we are not the post office. If they wanted a receipt they would have to go to the post office. We are not the same company. We do not give out receipts for USPS. It’s possible that the tracking number is being tracked on the wrong website. Unfortunately if the customer would have called the store and asked to talk to the manager we could’ve avoided this.

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