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UPS Store complaints

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3446 Winder Highway Suite M
Flowery Branch, GA 30542 | Get Directions

(770) 297-8946

http://www.locations.theupssto...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against UPS Store closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against UPS Store

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1/29/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/3/2023

I pay for mailbox but live about 25 min away. Try to call and see if I've had a delivery if expecting one before I make the drive there and back, but depending on the great employee of the day, I can't be told if I had a delivery and have to waste the drive. I pay for the box as well as the acceptance of deliveries so they should tell me before I make the trip there if I ask. Also, if I'm out of town and need a relative to get an important delivery or piece of mail, I can only have it picked with my approval sometimes. Also depending on the great employee of the day. This is not what I pay them for, no access to my mail like that. I've been a paying customer here for 15 + years and this has never been a problem until the current owners. This is unacceptable to take my money every month for mailbox and acceptance of parcel deliveries, but not tell me if I had a delivery or allow me to have an approved person to pickup of mail or deliveries when I'm out of town or not available to pick during their business hours. Resolution Sought Tell me if I've had a parcel delivery if they have received one for my box. Also, allow an approved person to pick up my deliveries when I'm not available to pick up myself. Stop restricting access to my my mail and deliveries. I pay them to accept and hold, not restrict and keep access or information from me.

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