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Upstate Seal Coating and Paving complaints

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297 Lakewood Drive
Greenville, SC 29607 | Get Directions

(803) 295-1140

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Total Amount in Dispute:
$3,600.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Upstate Seal Coating and Paving closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Upstate Seal Coating and Paving

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1/9/2023

RESPONSE: Complaint was not answered Amount in Dispute: $3,600.00 Amount Settled: $0.00

Customer Complaint

12/14/2022

Company came to spread gravel, I left to go get cash to pay him. Back in 2 hours and he had equipment loaded up and waiting for me. Driveway looked ok, and paid him the money. After he left, I walked around looking at the work done. There are several area's that were missed, no gravel on area's. I took photos, called number given to me. His wife answered, told her the problem and she asked me to send pictures. Next day I called since he didn't respond to my text showing pics of area missed. No answer, called 2 hours later and he answered, Jim Sherlock is his name. Said he was sorry and would be out next week to fix problems. Hadn't heard from him by Wednesday, sent a text telling him I would be home all day Thursday, and Friday til noon. Got no response and he never showed up. The job is not complete, on receipt he wrote 15 year warranty on job done, so since he isn't responding to me guessing it's not good either.. Resolution Sought Come back and fix issue which he said he would do..

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