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UR Next Car Inc. complaints

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9802 Garvey Avenue
El Monte , CA 91733 | Get Directions

(626) 416-4646

https://www.urnextcarinc.com/

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Total Amount in Dispute:
$200.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against UR Next Car Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against UR Next Car Inc.

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2/1/2024

RESPONSE: Complaint was not answered Amount in Dispute: $200.00 Amount Settled: $0.00

Customer Complaint

1/8/2024

I bought a truck from this dealership. Owner told me the back breaks had been done. Once I drove off and a few miles had been pit on the wheels breaks started making noise. Upon inspection of the back breaks they were never changed. I contacted the owner and told him if he gives me the money to purchase the breaks I will change them my self. He agreed to it and then processed to block me. When I called his wife that also works at the dealership just hangs up on my call. I would like to have the money to change my breaks vehicle is unsafe to drive. I don't under why he would agree and then not help me out after lying. Resolution Sought I would like for the business to give me 200 dollars to change my back breaks.

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