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US Air Compressor complaints

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8100 West 96th Street
Bloomington, MN 55438 | Get Directions

(612) 987-8933

http://www.usaircompressor.com

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Total Amount in Dispute:
$10.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against US Air Compressor closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against US Air Compressor

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6/12/2024

RESPONSE: Complaint was not answered Amount in Dispute: $10.00 Amount Settled: $0.00

Customer Complaint

5/17/2024

We tried purchasing a compressor through US Air. They took forever to the point that the order has yet to be completely shipped out. Due to this delay, we incurred some losses. I tried reaching out via phone and email, and they would not reply at all. This went on for about two and a half weeks. We ended up contacting a local supplier that did the install in no time. I want to return the partial order that has been received, and they are stating that there would be a 40% restock fee. My intention was never sending it back, but because of their negligence and inability to reply, It led us to this point. am not looking for any compensation. I just want them to take ownership and make things right. A notice was sent yesterday giving a 24 hour notice to cancel the order, within 20 min we received tracking info of the missing part. We have no use for this order due to the length of time this took to ship. All parts were send separately. I want to return the entire order at your expense and receive a full refund, with no restocking fees. Resolution Sought I want to return the entire order at your expense and receive a full refund, with no restocking fees.

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