Complaints for US Auto Parts Network, Inc. in Carson, CA

16941 Keegan Avenue
Carson, CA 90745 | Get Directions

(888) 810-9229

http://www.autopartswarehouse....

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege a variety of delivery related complaints typical for this industry. Some customers complain that the company delivers incorrect parts and are dissatisfied with paying shipping costs to return the items due to the company's error. Other customers complain of excessive delays with deliveries or that ordered parts are not in stock. Some complainants allege they return defective or incorrect items but never receive a credit or refund or are billed for items they did not order.~~The company generally responds to complaints by offering apologies for delays shipping merchandise agreeing to pay for shipping or issuing credits or refunds.

Complaint Closing Statistics

0 complaints against US Auto Parts Network, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

US Auto Parts Network, Inc. complaints