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US Bank complaints

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800 Nicollet Mall, BC MN H02T
Minneapolis, MN 55402 | Get Directions

(800) 872-2657

http://www.usbank.com

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Total Amount in Dispute:
$313,443.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

53 complaints against US Bank closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
53	Unanswered

53 complaints against US Bank

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7/7/2026

RESPONSE: Complaint was not answered Amount in Dispute: $70.00 Amount Settled: $0.00

Customer Complaint

6/11/2026

Way back at 03/24/26 I had fraud on my checking account with provision credit, (which I don't know who they are) I thought that the bank took care of this as of 05/13/26 because $70 have been put back into my account now as of 06/06/26 They are telling me through the fraud department that they deposited the money themselves and argued with the company and now as of June US Bank took the money out of my account with a little bit of money that I had in my checking account it put me in the negative of a little over $30. They did waive the $36 fee, but I do feel like with them not telling me how they were doing this and what they were doing that I should not have to put in the $30 because it was already there and disputed with that company according to US Bank and now I'm in the negative because US Bank took the money out of my checking account. I would like to find out how to get US Bank to put me back in the positive with my checking account. Resolution Sought I would really appreciate more than anything to have my checking account put back in the positive and have good standings with my Bank that I have been with for almost 4 years

7/7/2026

RESPONSE: Complaint was not answered Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

6/11/2026

My Safe debit card account was used fraudulently and I was expecting refunds of over $500.00 to my account when US Bank placed my account on hold, blocked my access to my funds and online access to my account too. All of my safe debit card transactions have recently been declined!please help i also have two other banks to report and need assistance in the return of my funds and closures of these accounts. Resolution Sought Return of my account balances, refunds due and disputed funds returned and/or investigating of the accounts and handling of my accounts access to online and funds balances due etc.

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