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800 Nicollet Mall, BC MN H02T
Minneapolis, MN 55402
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(800) 872-2657

http://www.usbank.com

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Total Amount in Dispute:
$312,498.00

Total Amount Settled:
$0.00

Complaint Experience

0%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

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Complaint Closing Statistics

52 complaints against US Bank closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
52 Unanswered

52 complaints against US Bank

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1/22/2026

RESPONSE: Complaint was not answered Amount in Dispute: $200,000.00 Amount Settled: $0.00

Customer Complaint

12/29/2025

I submitted a fraud claim on a bank account with US Bank in the beginning of September of 2025 my account was open in our August and I had been using a ATM at a casino and a cash cage for cash withdrawals and when my bank statement came in it was like so many bank cash advances and withdrawals of the same amount they wanted me to tell them exactly which which transaction were the ones that I was disputing and I told him I actually needed my entire account investigated because I couldn't tell which ones were mine because they all look the same but they did something wasn't right because they never give me a red flag they never denied any of the transactions and there's there was no protection for fraud on this account and I feel this bank has been neglecting my account from day one and they are discriminating me today I went in they said I had 13,500 provisional credits available and they put a hold on my account because the first two transactions that I reported with fraud in September they said we're actually authorized and that I guess when they're authorizing when you dispute them you paid back the money out of your account that they provisionally added or giving you credit for but long story short I received a stack of letters for all the other transactions that were in question and it was stating that they actually gave me provisional credit for all of the transactions questioned are that I were that were suspicious and I never received provisional credit for anything ot Resolution Sought Properly investigate possible fraud on the account to take responsibility for the fact that they did not properly protect my account from possible fraud did not deny transactions if too many were taken in one day because that's what banks do they will deny transactions if it's over a daily limit and for possible fraud and to l protect my account Not investigating fraud when I initially reported my concerns

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1/5/2026

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

12/10/2025

I am filing a complaint regarding an incorrect late payment reported by US Bank. I have contacted US Bank multiple times, and I have received different and conflicting explanations. During my first call, I was told the payment was not late and that they would report the correction to the credit bureaus. When I called again, I was told they "cannot go back that far" and that they do not see any late payment on my account. Another representative suggested it "could be fraud." Resolution Sought I am now at a complete loss because US Bank has not provided consistent information, nor have they corrected the inaccurate reporting. I have never been late on any payment since opening this account, and I am requesting that this inaccurate late payment be removed from my credit report.

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