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US Bank complaints

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800 Nicollet Mall, BC MN H02T
Minneapolis, MN 55402 | Get Directions

(800) 872-2657

http://www.usbank.com

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Total Amount in Dispute:
$141,425.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

53 complaints against US Bank closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
53	Unanswered

53 complaints against US Bank

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10/22/2025

RESPONSE: Complaint was not answered Amount in Dispute: $113.46 Amount Settled: $0.00

Customer Complaint

9/26/2025

Someone hacked my shein account on 7/31/25 seven charges were placed on my debt card 5 were reversed and 2 were not totaling $113.46 I sent over 20 faxes and made over 30 calls i was informed by a rep the items did go to an address that isn't mine lien the rest of the items . But the adjuster can't reverse what they did so I'm out of luck with getting my money back. I have proof that these are not my charges and a police report Resolution Sought i want my $113.46 i didn't make any of those 7 charges

6/29/2025

RESPONSE: Complaint was not answered Amount in Dispute: $4,800.00 Amount Settled: $0.00

Customer Complaint

6/3/2025

In have filed a fraud dispute with US Bank and they have never gotten back with me ever Resolution Sought Remove charge from my account, and delete the loan My last complaint filed March 2025

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