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US Bank complaints

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800 Nicollet Mall, BC MN H02T
Minneapolis, MN 55402 | Get Directions

(800) 872-2657

http://www.usbank.com

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Total Amount in Dispute:
$151,843.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

60 complaints against US Bank closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
60	Unanswered

60 complaints against US Bank

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6/29/2025

RESPONSE: Complaint was not answered Amount in Dispute: $4,800.00 Amount Settled: $0.00

Customer Complaint

6/3/2025

In have filed a fraud dispute with US Bank and they have never gotten back with me ever Resolution Sought Remove charge from my account, and delete the loan My last complaint filed March 2025

5/13/2025

RESPONSE: Complaint was not answered Amount in Dispute: $4,599.67 Amount Settled: $0.00

Customer Complaint

4/17/2025

I entered a contract for a rental car through Enterprise Rental Car in Rexburg, ID on Dec 23, 2024 establish a means of transportation to Bozeman, MT for my medical care needs and remained in my contract until I relocated to Sheridan, MT in January 2025. During the period of my contract, I made daily and sometimes weekly payment increments not exceeding $700 to my account representatives. On February 28, 2028, I made a trip to ID and closed my ticket with Enterprise and began a new contract. On 3/3- 3/4/ 2025, my US Bank, No overdraft protection, checking account became overdraft with Enterprise transactions totaling $4599.67. I contacted US Bank Fraud & Dispute department and, because there had been re-accruing fraudulent transactions on my account from data breaches that kept happening during the time frame of my Enterprise contract, the disputes were filed as fraud claims per my initial banker conversation. I received provisional credit and gathered my documentation and traveled long distance to the branch in Bozeman to have them all printed and faxed to department. A week later, I found out that the bank had not received all the docs but the banker that I spoke with said that she would contact the branch. A week later, I woke up to my account overdraft again because US bank is reversing the provisional credits because banking supervisor said they were filed as fraud and not duplicates I have my rental car Feb receipt showing these amounts paid, but A said, "no re Resolution Sought Reimburse duplicate transactions + personal injury costs due to the following circumstances: Medical health harm: I have not been able to purchase my care needs due to US Bank and Enterprises billing/claim technical issues Emotional Injury: I am a university student, living on my monthly Social Security Disability Income while working with MT SBDC to build my business. I have had to suffer emotional harmful set backs in each area of my life due to complaint circumstances.

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