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US Bank complaints

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800 Nicollet Mall, BC MN H02T
Minneapolis, MN 55402 | Get Directions

(800) 872-2657

http://www.usbank.com

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Total Amount in Dispute:
$256,172.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

85 complaints against US Bank closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
85	Unanswered

85 complaints against US Bank

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4/25/2024

RESPONSE: Complaint was not answered Amount in Dispute: $700.00 Amount Settled: $0.00

Customer Complaint

4/2/2024

I Corey Cottrell has put in a complaint with us bank fraud division team and I put in the complaint on October 27. 2023 and I experienced a lot of problems with my investigation and refunding my money back. I'm so upset about how they treated me in security of my funds in my bank account and I had gave my mom authorization to speak to them about my investigation process it's still having issues with my funds not being issued back to my account. This the worst experience I had with a bank. I also experienced supervisor and manager also mistreating me in this process. Resolution Sought Deposit my money back into my account in the amount of 700$

3/31/2024

RESPONSE: Complaint was not answered Amount in Dispute: $26,000.00 Amount Settled: $0.00

Customer Complaint

3/5/2024

I have had my account locked for over a year they have withheld my money I am very I'll I have sent my daughter to bank with a note from myself allowing her to make changes I have called multiple times trying to get ahold of some I'm on bed rest my daughter has been paying all my bills Resolution Sought Unlock account with out having to go to branch because I'm I'll I'm on breathing machine Ect

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