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US Bank complaints

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800 Nicollet Mall, BC MN H02T
Minneapolis, MN 55402 | Get Directions

(800) 872-2657

http://www.usbank.com

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Total Amount in Dispute:
$180,411.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

65 complaints against US Bank closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
65	Unanswered

65 complaints against US Bank

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1/2/2025

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

12/9/2024

After having my funds transferred from one focus pay card to another focus pay card they failed to notify me they deactivated my card. My job kept depositing my checks on it. In order to get new card, because I had recently moved I was required to verify my address which I did I sent in my driver license front and back my lease and a letter from post off ice regarding change of address. The bank wouldn't allow any of it and failed to tell me each time I sent in or called that started my time clock over for verification. But reassured me once it was verified it could be over night to me. After three weeks I finally got them to agree to send it, however it can't be over night because I failed to call at 8am. Now I have to wait until next week. I'm unable to pay my bills! Friday my landlord is kicking me out due to non payment, I got registration on my car suspended due to insurance lapse and I've been to a food pantry to feed my kids. The bank is abusing their ability to withhold my money. Each person I talk to over phone, says something different. I'm losing everything because they won't release my money to me. Resolution Sought The company removed from UPS payroll. And if possible my money overnight. Like they agreed to do.

11/25/2024

RESPONSE: Complaint was not answered Amount in Dispute: $403.50 Amount Settled: $0.00

Customer Complaint

10/30/2024

Someone is accusing me of fraudulent. The other bank mentioned it to the US bank and instead of defending me they decided to blame it all on me. They said that the person accused me of scamming them but they are the one who sent me money unless it was someone different. Either way they have no proof. Yes multiple people sent me money but no one has no idea who reported it so how can they assume it was me who scammed them. They would send me money because it was a car rental and from there I would send it to my boss. Resolution Sought Let me access my bank account Zelle. Stop trying to accuse me of fraud and to let me keep the money I made fair and square. I can't even work on my second job which is Uber because they blocked my whole bank account.

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