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US Cellular complaints

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8410 West Bryn Mawr Avenue Suite 700
Chicago, IL 60631 | Get Directions

(888) 944-9400

http://www.uscellular.com

Daily: 6 a.m. – 11 p.m

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Total Amount in Dispute:
$9,901.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

17 complaints against US Cellular closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
16	Unanswered

17 complaints against US Cellular

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3/31/2026

RESPONSE: Complaint was not answered Amount in Dispute: $699.00 Amount Settled: $0.00

Customer Complaint

3/5/2026

I purchased an Apple IPhone 16e 2/25/26 tried to return the phone 04/03/26. US Cellular refuses saying the phone is damaged. It has a spot the size of the end of a straight pin where the pain is off. This phone was possibly like this when purchased. I've had many people look at this and everyone agrees there is absolutely no damage. I've had this phone for one week, Resolution Sought US Cellular refund the cost of this phone and take it back,

1/26/2026

RESPONSE: Complaint was not answered Amount in Dispute: $1,500.00 Amount Settled: $0.00

Customer Complaint

12/31/2025

In August I bought a phone from us cellular. A Samsung s25. I also signed a contract for a new service and I'm financing the phone. The phone died in november. I went into the shop and Andrew an amazing sales rep could not get the phone to turn on. We sent it to Samsung and of course it turned on. They sent it back to me and while doing a data transfer the phone completely died. Went back into US Cellular we could not get the phone to turn back on. I'm well over a month into this process. Maria is the district manager. She has instructed her sales person not to give me her information not to help me and to basically ignore me. I have a contract it's under warranty and I have lost two days of work and I had to buy a new phone and a new line just to have a phone. I need help she is an evil person Resolution Sought I would like credits to my account for the two days of work that I have missed they could have just given me a new phone it was only 2 months old. I want credits to the account for the financing I have paid for for the two months I've been without my phone and credits to my account for aggravated suffering. Also I want a new phone I have a contract and she is not living up to it she is evil Maria is evil

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