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US Coins and Jewelry complaints

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8435 Katy Freeway
Houston, TX 77024-1903 | Get Directions

(713) 597-6367

https://uscoinsandjewelry.com/

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Total Amount in Dispute:
$650,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against US Coins and Jewelry closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against US Coins and Jewelry

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12/23/2021

RESPONSE: Complaint was not answered Amount in Dispute: $650,000.00 Amount Settled: $0.00

Customer Complaint

11/29/2021

I have some old coins sale premier coins and jewellery company buyer Mr Adams Smith coming my whatsapp number then send my photo and video uploaded then Mr Adams Smith told your coins value 1 crore 56 lakhs told sir i am okay then another told register fees 5000 told i am sending money then another told your processing start I am money sending told i am waiting then Bank of America your money send i am waiting sir but no money coming my account then another told money Mr Adams Smith your processing pending then another money send told i am sending money 45000 then another told money sir i am not send your processing stop then another money told sir i am sending money 150000 but money no coming my account then Mr Adams Smith was told then your account no funds transfer so I am your money send to DHL courier service then tracking number send but money no coming sir I am contacting Mr Adams Smith then told your courier service was accident so your send another money then I am sending money but no response. Mr Adams Smith was fruad and cheating me my money 6.5 lakhs lost. Please help me sir and immediately action. Resolution Sought I am very poor and critical situation sir please help me sir and immediately action sir please refund my money sir i am working in coolie and labour sir

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