Complaints for US Consulting Corp. in Rancho Santa Margarita, CA

28562 Oso Parkway Suite D518
Rancho Santa Margarita, CA 92688 | Get Directions

(855) 236-4077

http://www.usconsultingcorp.or...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants report a pattern of allegations concerning unfullfilled contracts and inability to obtain refunds despite the company's money back guarantee. Customers complain they paid large advance fees for loan restructuring services failed to benefit from the process and are now unable to contact the company .~~The company responded to one complaint by agreeing to issue a refund. The customer disputed that she had received a full refund as agreed. Another complaint was closed unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate. Most complaints are pending at this time.

Complaint Closing Statistics

0 complaints against US Consulting Corp. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

US Consulting Corp. complaints