Complaints for US Consumer Solutions in Riverside, CA

11801 Pierce Street
Riverside, CA 92501 | Get Directions

(877) 589-7592

http://www.usconsumersolutions...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Of the complaints we have received against this company, in most cases, the complaint allegations are very serious. Complainants allege after sending in the required advanced fees the company fails to provide loans. Complainants further allege the company requires them to send funds via wire transfer to a Canadian recipient with promises to deposit funds into the complaints account within a few hours. After they send the money the company fails to deposit loans or they request additional fees to be sent for processing, first and last month loan payments, or other fees. In addition the company fails to return calls or inquiries regarding the status of the loan or refunds. Complainants also allege the company misrepresents the affiliates or names of the banks or financial institution they claim to be receiving funds from and complainants are sent false information.

Complaint Closing Statistics

0 complaints against US Consumer Solutions closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

US Consumer Solutions complaints