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US Express Auto complaints

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4745 South Berkeley Lake Road NW
Peachtree Corners, GA 30071 | Get Directions

(470) 448-3387

https://usexpressauto.com/

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against US Express Auto closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against US Express Auto

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5/25/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

5/18/2022

I purchase a 2015 Ford Mustang EcoBoost on March 21st 2022 from US Express Auto the vehicle broke down while driving on April the 8th 2022 I contacted Jennifer from US Express Auto on April 9th of 2022 I was advised to bring the car back I had replace a battery and alternator before resolving the towing to US Express Auto Jennifer personally decline doing any repairs so I asked for a total refund and Jennifer denied it and had the vehicle towed off the premises I made several attempts of having the problem resolved and was denied I had to make several other repairs before I found out it was a major engine problem and Jennifer refused to make the. Car operable u.s. Express Auto is aware of all the repairs that has been made and still not operable i have still been making car payment Resolution Sought I would like a full refund of my down payment a full refund of the repairs that were made and a full refund of my car payment and I will return the car.

Company Response

5/19/2022

Dear customer, Our dealership sells all our used inventory in "As Is" condition. The buyers guide on your vehicle stated "As Is" with no dealer warranty. You did sign the buyers guide as well as our contract with this understanding. Our records indicate you did not have the vehicle inspected by a 3rd party mechanic of your chosing prior to purchase.

Customer Rebuttal

5/22/2022

I have a auto repair agreement us express auto agree to and didnt stand by and got me out of a total of $6000 and I have a written agreement from them

Company Final Response

5/24/2022

The written repair agreement reflects spark plugs and we did honor it. Thank you

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