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US Financial Club complaints

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461 East 1000 South Suite B
Pleasant Grove, UT 84062 | Get Directions

(844) 599-2565

http://usfinancialclub.com

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Total Amount in Dispute:
$60.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against US Financial Club closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against US Financial Club

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10/20/2021

RESPONSE: Complaint was not answered Amount in Dispute: $59.95 Amount Settled: $0.00

Customer Complaint

9/24/2021

This company hacked into my bank account and set up a fake date to take out the initial amount of $5.87. Then it had a cancelation period of 10 days, if not canceled in the 10 day period the company then starts to take $59.95 each month for it is a club. I called the number listed for the cancelations and received nothing but a busy signal no matter what time I called then I researched and found another number and got the same response. Called my bank and reported the company and the phone number and they got a response from someone telling them I needed to call the number that I had been calling and getting a busy signal no matter what time of day I called. So the bank said he told her that I had set up an account with them and paid the initial fee and now I am a club member because I didn't cancel in the 10 day period. I told the bank I have not done any transactions on my account for anything. She said again what that person at US Financial told her about signing up for the account. Then it became a situation between me and my bank. THESE PEOPLE ARE VERY DANGEROUS. If they can hack into your bank and you not even know they have done it. I just happen to be watching my account for another reason and happen to see the charge and didn't recognize the charge, so I started my own investigation on the charge. Resolution Sought I would like all of my money returned.

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