Complaints for US-K9 Accadamy in Phelan, CA

8615 Shasta Road
Phelan, CA 92371 | Get Directions

(760) 965-6663

http://www.us-k9.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege unfulfilled contracts, and failure to honor their lifetime guarantee. Customers complain they paid substantial fees for training and boarding of their dogs, but the company failed to provide training as agreed. Some complainants allege when they picked up their dogs, the animals were in poor health, and their behavioral problems were not resolved. Others report when contacted the company for assistance, the company failed to send representatives to provide assistance, or failed to respond to their requests at all.

The company responded to one complaint by disputing the customer’s allegations, and claiming the customer was emotionally distraught when she picked up her dog, causing the dog to be aggressive.

Complaint Closing Statistics

0 complaints against US-K9 Accadamy closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

US-K9 Accadamy complaints