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US Phone Book complaints

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1915 21st Street
Sacramento, CA 95814 | Get Directions

(888) 747-4095

http://www.usphonebook.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against US Phone Book closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against US Phone Book

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4/14/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/20/2024

This is an internet company that publicly displays your personal information and sells your information to other companies. There is an option to "opt out" however the opt out does mot work. There is a contact number as well to remove your information however every option says it's an invalid option. I searched to a work around only to find out several people have the same complaint. This is an extreme safety concern as we have put someone in prison that's has promised to have me and my family killed once he is released. Resolution Sought I want my information removed from their website and for the company to be required to have a functional opt out

Company Response

4/2/2024

We have submitted your listing for removal, per your request. Please allow 3-5 business days for this to reflect online. Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request. Best regards, US Phone Book Customer Support

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