Complaints for U.S. Postage Meter Center, Inc. in Valencia, CA

28231 Avenue Crocker Suite 120
Valencia, CA 91355 | Get Directions

(800) 777-6335

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Total Amount in Dispute:
$475.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants generally allege receipt of telemarketing calls and that they are from Pitney Bowes or that they have previously placed orders or that the order is part of a blanket order. The customers complain that this is not true that the did not order any merchandise and that the prices are excessive. One complainant said that the merchandise they received was not for their particular postage machine.~~The company responds to a few complaints by issuing call tags closing accounts or stating they have resolved the issue.

Complaint Closing Statistics

1 complaints against U.S. Postage Meter Center, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

Complaints and Resolutions

U.S. Postage Meter Center, Inc. complaints