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US Realty Records complaints

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1956 W 1620 N
Layton, UT 84041 | Get Directions

(800) 561-4950

http://usrealtyrecords.com

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Total Amount in Dispute:
$20.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against US Realty Records closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against US Realty Records

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9/18/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $19.95 Amount Settled: $0.00

Customer Complaint

9/9/2024

I was trying to find out information about our house title and looked up on Google and found this company called USREPORTREALITY. They charged me $1.25 to look it up. Checking my credit card statement, I find out I now owe $19.95 a month. I had no intention of joining a club. Can you help me? Resolution Sought Cancel this contract.

Company Response

9/10/2024

Hi, I am happy to investigate further for you! So I may locate your account, please reply with the email address used to purchase. Alternatively, we can search using the last 4 digits and the name on the card being charged. Kind Regards.

Customer Rebuttal

9/16/2024

They have canceled the contract. I will be happy with an email confirming that. I called twice and got a confirmation number but no email.

Company Final Response

9/17/2024

Glad to have served you. Have a great day.

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