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US Storage Centers complaints

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1415 Hawthorne Blvd
Redondo Beach, CA 90277 | Get Directions

(310) 370-2383

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against US Storage Centers closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against US Storage Centers

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11/24/2025

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

10/29/2025

I have said something to the manager on this site that the smell from the sealant paint frumes is messing with my health and my breathing I have called the corporate office and they said that they was going to get back to me and have not done so and now the young lady that's is here which I have never met as I was just letting her know that the lights outside was not coming on at the time that they have been and she was down right rude to me for what reason I don't know her attitude towards me is disrespectful I talked to Mr. Daniels about it but I don't believe that anything will be done about it. I have been ignored and I don't like it and if anything is not done I will seek legal action Resolution Sought I have been ignored and I don't like it and if anything is not done I will seek legal action

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