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US Storage Centers complaints

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11971 Foster Road
Norwslk, CA 90650 | Get Directions

(562) 268-5659

https://www.usstoragecenters.c...

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Total Amount in Dispute:
$3,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against US Storage Centers closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against US Storage Centers

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7/1/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $3,000.00 Amount Settled: $0.00

Customer Complaint

5/3/2024

I have to move out of my storage and half or more of my stuff is missing and the rest are all over the floor. I explain to the manager but even if i call the police there's no evidence of crime because the lock is not forced so if the crime was from inside and I can probe there's nothing to do . so I was paid to be styling from the one to promise security Resolution Sought Be honest to people who need the service and pay me for my stuff

Company Response

6/19/2024

Elisa's account was delinquent and set to be sold at auction due to nonpayment. The tenant was offered a move out deal and after multiple days at the storage unit, they took what they wanted from the unit. If there were missing items she could file a claim but would need a police report.

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