Complaints for U.S. Tax Solutions in Whittier, CA

7200 Greenleaf Avenue Suite 350
Whittier, CA 90601 | Get Directions

(877) 878-2961

http://www.ustaxsolutions.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege unfullfilled contracts, and inability to locate the company. Customers claim they pay the company to act on their behalf, file necessary papererwork, or otherwise negotiate and resolve disputes with the IRS for tax debts. Clients complain, after paying substantial advance fees for services, IRS problems have not been resolved, and they are unable to locate the company by mail, phone or fax.

The company responded to one complaint by advising the customer they were entitled to keep the $2100 advance fee based on a provision in the signed contract giving them the right to do so.

Complaint Closing Statistics

0 complaints against U.S. Tax Solutions closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

U.S. Tax Solutions complaints