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US Wheel and Tire complaints

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13800 Eight Mile Road
Oak Park , MI 48237 | Get Directions

(248) 591-4280

http://www.uswheelandtire.com

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Total Amount in Dispute:
$75.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against US Wheel and Tire closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against US Wheel and Tire

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3/1/2023

RESPONSE: Complaint was not answered Amount in Dispute: $75.00 Amount Settled: $0.00

Customer Complaint

2/3/2023

I went to get some noise check out and with 45 min or less I got a call tell me that I could come and get my car , so when I got there the guy who check my car in told me they didn't find anything, I ask did the guy check my axles and he told me the guy check them and nothing was wrong , I pull off and drive a mile and stull here the noise so I told it to another place that wasn't there that weekend and I got he I'm to replace a front head light on the drive side after he fii this I ask could he check my axles he told me my absolute good then he went to go to check for the nut that was holding the axle and both of them were loose I didn't understand that because when I went in Saturday to US Auto you as well I'm sorry they told me everything was good I also called back and ask them and was talking to them about the situation and then ask can I speak to the manager which was nor I think it was and I was asking them and she told me that they only do visual checks I said a visual check never understood never understood that one so we went to talking and I asked her well since we went to proper job done and I know something was wrong could you split the difference with me then she didn't want to talk to me when I called the first time was talking to the guy that guy hung up on me too so I called back and ask speak to his boss she just didn't want to talk she kept telling me the guy did a visual and I was like a visual I was like he least for us went through at least touched a Resolution Sought Get this company to do their job or close from not doing there job right they are endangering a person's life by not doing their job right

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