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US-Yellow Pages complaints

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PO Box 48098-8098
Jacksonville, FL 32247 | Get Directions

(866) 770-8797

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Total Amount in Dispute:
$777.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against US-Yellow Pages closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against US-Yellow Pages

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11/5/2024

RESPONSE: Complaint was not answered Amount in Dispute: $518.00 Amount Settled: $0.00

Customer Complaint

10/10/2024

I received a card that said to fill out so someone could contact us to set up our publication. No one ever contacted me but I started receiving invoices. Tried to contact company by phone number listed on invoices, website and was unable to do so. I didn't pay any of them and disregarded as a scam as my company was never listed in the yellow pages even though I was being invoiced. I am now receiving a debt settlement offer. Keep trying to contact the company at the number on the debt settlement 866-791-8797 and get a busy time every time I dial. Resolution Sought Zero my account balance, close my account and cease contacting me.

9/26/2023

RESPONSE: Complaint was not answered Amount in Dispute: $259.00 Amount Settled: $0.00

Customer Complaint

8/31/2023

We did not request this service and are being billed for it. We do not advertise in the Yellow Pages or phone book as they are outdated and not effective in our line of business. Please discontinue seeking payment for a service we did not request. Resolution Sought Remove our business name from your accounts, immediately. Stop scamming people and businesses with false information.

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