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USA Auto Parts LLC complaints

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370 Trussel Road
Petal, MS 39465 | Get Directions

(800) 889-9651

http://www.usaautopartsllc.com

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Total Amount in Dispute:
$3,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against USA Auto Parts LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against USA Auto Parts LLC

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5/12/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $3,000.00 Amount Settled: $0.00

Customer Complaint

4/28/2022

It is about a motor I purchased in September 2021, with a year warranty and engine failed in January of 2022, and they have failed to communicate back with me concerning this matter like they should have so it can be dissolved and honor they own contract! Resolution Sought Honor their contract because I have spend unnecessary money some time from work paying for transportation that I would not have spend if they would have communicated with me back in February!

Company Response

4/29/2022

Hello, We are here to help you but i believe this gentleman is talking about a used part that comes with 30 days accessories warranty & engine block warranty for 1 Year. there is no problem with a block as we spoke with them but if they call on a purchase of a used part & no company offer warranty more than 6 Months on parts also. But we are still ready to sort it if you want a replacement by paying some extra money but if you are asking us to give it for free than thats not possible. we are happy to sort if customer try to contact us & want to have the resolution. But it wont be free.

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