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USA Insulation of Detroit complaints

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1780 Opdyke Court
Auburn Hills, MI 48326 | Get Directions

(248) 923-4742

http://www.usainsulation.net/d...

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Total Amount in Dispute:
$5,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against USA Insulation of Detroit closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against USA Insulation of Detroit

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12/19/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $5,000.00 Amount Settled: $0.00

Customer Complaint

11/7/2022

They were very nice when they came out. The issue I have now is that I'm making a payment every month that was supposedly told to me it was supposed to be paid at 18 months with no interest and the company said they do not do that. The problem is is that I busted one of my walls down and installation was in there was partly done I am very disappointed in this job. Resolution Sought I would like them to return a refund my money to the credit card company who financed this project.

Company Response

12/7/2022

The customer signed up for financing at the Point of Sale on December 18, 2020. We initially installed at the customers home on January 22. 2021. Eleven months later we received the initial concern from the customer that they did not feel too much difference in what we had done. On December 03, 2021 we ran a diagnostic service appointment, diagnosed the issue then scheduled and ran a service on December 30, 2021. The customer signed off on the work order. There has not been any mention of dissatisfaction regarding the install or communication regarding displeasure about monthly payments from the customer until November 30, 2022, roughly 23 months post install.

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