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Home Construction and Remodeling Services USA Insulation of Toledo Complaints and Resolutions

USA Insulation of Toledo complaints

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381 Osage Drive
Maumee , OH 43537 | Get Directions

(419) 434-9654

http://www.usainsulation.net

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Total Amount in Dispute:
$2,475.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

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Complaint Closing Statistics

1 complaints against USA Insulation of Toledo closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
1 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

1 complaints against USA Insulation of Toledo

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8/23/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $2,475.00 Amount Settled: $0.00

Customer Complaint

7/28/2022

They where contracted to fill my walls of house with insulation and acidic was supposed to be free with walls but they never fill my walls because they couldn't get the hose in the walls to fill they tried to fake it but cought they them they tryed again and I showed them it didn't work they left my siding unnailed a mess in my yard broke a cabe wire and smashed a roof vent left a stain in my driveway then they didn't use baffles on all the bays and filled my soffit with insulation so they come back out to try again and couldn't get the hose in the walls again used to short of nail to nail siding back they tried to clean out soffit and smashed and bent fascia and soffit because they didn't know how to do it right so they didn't fill my walls and want to keep my money for something that was free and damaged my house and property and I now have to have the foam removed to properly insulate my wall because there are voids above and below where they tried owner refuses to call or come out and look at my damages Resolution Sought Get my deposit and pay for damages I have so far for cable wire roof vent and stain in driveway and teach them how to fill the walls properly so this doesn't happen to anyone else

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Company Response

8/8/2022

Homeowner contracted USA on June 24th to fill exterior walls with foam insulation and blow attic with loose fiberglass up to R49 (18 inches total). Current special for summer is free attic installation with purchase of complete house walls which homeowner took advantage of. Install crew arrived to do install on July 1st. Crew split baffles in half along perforations and installed in attic as well as measuring markers. Homeowner had some very light cellulose already in attic (roughly 2 inches). Crew installed an additional 16 inches of loose fiberglass to bring it up to sold 18 inches. Crew removed exterior siding and drilled thru exterior sheathing to gain access into house cavities. Exterior sheathing was unusually thick. Because of the thickness of the exterior hose will not bend into cavity completely. Although extremely rare this does happen in some older homes. Homeowner drilled holes on the interior walls to inspect for foam. Some areas did not have foam present. We offered to drill more holes higher on the exterior to fill or from the interior where the wall would be less thick. Homeowner refused both options (See attached contract about areas unable to fill from exterior). We offered to FLIR (Thermal Image) the walls to find the voids in insulation (homeowner refused). We closed up the holes and reinstalled the vinyl siding as well as cleaned the exterior. Sales rep told homeowner we would get in contact to figure out a solution. Office and sales rep called homeowner on July 6th as we were closed for the holiday weekend. Crew came back out on the 8th to address any concerns of the homeowner as well as see if we could drill exterior or interior holes at the top to fill. Homeowner refused any other holes being drilled to fill. We double checked baffles and fixed any that were a concern. Added more blown in insulation to the attic above purchased value. We also removed exterior soffits to guarantee they were not clogged of air flow. USA offered instead of enforcing contract as we were unable to completely fill wall cavities to charge only for the attic portion of the job and forgive any work that was done in regards to the wall cavities and foam installed there. Homeowner had paid $2,000 down. Attic installation would have cost $2,640 at adding a value of R30 (12 inches). USA offered to accept the $2,000 down payment as paid in full and forgive all other work done. Homeowner refused that offer (Offer fwd to BCA for review).

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Customer Rebuttal

8/19/2022

Consumer states; No the company has not refunded my money or made any attempt to settle they still think what they did is justified.

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Company Final Response

8/22/2022

USA to offer to settle. Offer was refused by homeowner. Offer was attached in previous response

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