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USA Tattoo Supply complaints

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6343 Skyline Drive, Suite 9
Houston, TX 77057 | Get Directions

(888) 880-3916

http://usatattoosupply.com

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Total Amount in Dispute:
$594.00

Total Amount Settled:
$0.00

Complaint Experience

0%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

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Complaint Closing Statistics

1 complaints against USA Tattoo Supply closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
1 Refuse to adjust, relying on terms of agreement
0 Unanswered

1 complaints against USA Tattoo Supply

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11/20/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $593.74 Amount Settled: $0.00

Customer Complaint

10/26/2024

I purchased a 60 color tattoo ink set online from this company USA Tattoo Supply with a 5 discount code that they provided me. The total amount was $593.74 transaction was completed (I have screenshots to prove it) also have the emails of confirmation and that they were going to notify me when they ship it. One hour later I get another email telling me my order is canceled with no explanation. So I go to the website and they raised the price of the ink set to $755.99 keep in mind that this is their last ink set at least that's what the website says. I emailed them asked them why and they just keep avoiding the question. I have all the emails and I'm at full transparency. I don't know what else to do. Please help Resolution Sought I would like them to honor the price I paid for it in the first place and fulfill my order

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Company Response

11/11/2024

Thank you for giving us the opportunity to clarify the confusion on this matter. The customer is stating that the order was canceled without explanation which is not true. Due to a technical error in the system, the customer order was canceled and the full amount refund was issued automatically and as a result the company had to bear the loss of USD 17.52 as a result of this transaction (screenshots available to account for the loss mentioned above). The customer was emailed on 10/24/2024 after that happened that the order was canceled due to an error in the system and it canceled the order automatically (email screenshots are available to prove it that the reason was provided). The customer then emailed back asking he was not able to use the discount code. Upon request, a new 5 discount code was generated applicable on the item valid for 24 hours (screenshots are available for evidence). The customer never placed an order using that discount code again before it expired. The customer is repeatedly forcing the company to list this brand's product price below its MSRP in order to honor him that error price that was due to a system error and for which even the company had to bear a loss of USD 17.52 as well when the full refund was processed back to the customer (evidence available to verify the full refund and the loss that was borne by the company as a result of this system error). Also, the item is currently out of stock and cannot be fulfilled so the customer will not be able to place any fresh orders again till the item gets back in stock. To further assist the customer and increase their confidence and trust, we can generate a new custom code applicable to the product that can be applied to the MSRP pricing such that the customer gets the error pricing honored for one time only but this can only happen once the item comes back in stock. We are willing to notify the customer through email once the item is back in stock and once the new custom discount code is generally exclusively applicable for this one time transaction (the discount code will be valid for a limited period of 7 days and will expire automatically if not responded). We are not certain when this item will be back in stock so he will have to wait (ETA not known) till the time the item gets back in stock and he is notified, a new custom code is generated and provided that he places a fresh order again. Hope it answers everything as precisely as possible.

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Customer Rebuttal

11/18/2024

Could've solved all this through email but they didn't bother do say all this until i made this complaint. If they honor the original price I would gladly wait for the notification that its back in stock for the one time only purchase. Thats all i wanted in the first place

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Company Final Response

11/19/2024

Only if you close the complaint here and send us the proof that it has been revoked on this platform, we will request our company to notify you via email when that item gets back in stock from the manufacturer to honor you that price for one time purchase through a one time use limited period discount coupon that can applied to that purchase. This way you will be able to get the discounted price when the item gets back in stock. Thank you for your interest. Have a good day!

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