Find a reputable business?

Complaints and Resolutions

USA Vein Clinics complaints

Read Complaints File Complaint View Full Report

2020 Babcock Road Suite 12
San Antonio , TX 78229 | Get Directions

(726) 200-4143

http://www.usaveinclinics.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$250.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against USA Vein Clinics closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against USA Vein Clinics

Sort by

11/30/2022

RESPONSE: Complaint was not answered Amount in Dispute: $250.00 Amount Settled: $0.00

Customer Complaint

11/4/2022

The office is on 2020 Babcock #12 here in San Antonio and the doctor is Dr Mark Johnson. I was on a payment plan but I was still kept getting calls from different people from the billing department. So I decided to just take my payment to the doctors office but some how the lady in the front desk thought my name was Maria Martinez and put my debit card information to this patient and my payment of $140.00 on 8/19/22. When I looked at my receipt I told her that that wasn't my name. So then she called the billing department and took care of the payment I had just made. The next day 8/20/22 I was looking though my bank account and saw that $250.00 was withdrawn from my account for another payment. So I went back to the doctors office and spoke to the front lady again and asked what happened? Yvonne the girl I had given the payment explained that my billing department and spoke to the manager Mr. Reyes and said he would fix it. Till this day I have spoken to different people and have been trying to explain what happened and even sent them my bank account statement to show them that , that the $250.00 was taken out of my bank account and not getting credit for it. They just say that those 250.00 isn't showing that was given by me. Vanessa another of Dr. Johnson nurse has tried to explain what happened with my debit card and how it was put on this lady Maria Martinez and that I'm not getting credit the 250.00 was supposed to have been charged to this lady and instead of me. Resolution Sought I want the credit for 250.00 to my account that was taken out of my bank account.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile