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USAA General Indemnity Company complaints

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9800 Fredericksburg Road
San Antonio, TX 78288 | Get Directions

(800) 531-8722

http://www.usaa.com

For Business hours contact (800) 531-8722

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Total Amount in Dispute:
$256,130.00

Total Amount Settled:
$0.00

Complaint Experience

44%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

41 complaints against USAA General Indemnity Company closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
7	Agreed to make an adjustment
1	Refusing to make an adjustment
8	Refuse to adjust, relying on terms of agreement
24	Unanswered

41 complaints against USAA General Indemnity Company

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4/8/2024

RESPONSE: Complaint was not answered Amount in Dispute: $25,143.00 Amount Settled: $0.00

Customer Complaint

3/13/2024

My vehicle was total loss in an accident on 5 February 2024. Total loss statement was issued on 23 February and USAA has not paid Ally Financial. The process has taken so long that now I am due to pay a car payment. USAA Reference Number: 001172736 - 801 Clams Adjuster: Terry Extension: 40900 Phone number: 8669800663 Resolution Sought Pay Ally ASAP and correct any issue if this delay impacts my credit.

4/8/2024

RESPONSE: Complaint was not answered Amount in Dispute: $25,000.00 Amount Settled: $0.00

Customer Complaint

3/13/2024

So, I was rear ended by the insurers car? No big deal things happen. What is a big deal. Is I had to wait 3 days in order to get a loaner due to the wreak happening on a Fri and the adjusters don't work weekends I guess. So, got the rental. Finally, Insurance does the adjustment of my car deems it totaled. Get call from adjuster. They're canceling my loaner vehicle on Friday. I learned of this on Wednesday the car being totaled and them taking the loaner. First off the issue I have is they hit me. I wasn't in the market for a vehicle, so why am I being pushed to immediately be without a perfectly good car up till I was rear-ended second they have yet to pay me for my vehicle. So, this leaves me having to pay for a loaner, which is very expensive and I cannot afford! Not ethical to say the least and not right to treat me and leave me careless due to the neglect of the driver that rear ended me! They openly admitted to struggling with there phone when I was rear-ended. Resolution Sought I would like to see this company due right by people just because I'm not your customer doesn't mean you can put people out.

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