Complaints for USLMP, Inc. in Huntington Beach, CA

15061 Springdale Street, Suite 206
Huntington Beach, CA 92649 | Get Directions

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege unfulfilled contracts and inability to obtain refunds when loan modification agreements failed to produce results. Customers claim excessive time periods passed with only minimal contact with lenders causing further financial~difficulties for homeowners. ~~The company responds to complaints by claiming the complaint was filed in error. The company contends they are a processing company only and that any fees paid in consideration of the contract was paid to another company. In some cases they company offers explanations for delays or claims to have performed services as agreed. Refund requests are denied based on the company's contention they accepted no money from the client.

Complaint Closing Statistics

0 complaints against USLMP, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

USLMP, Inc. complaints