Complaints for USN Television Group, Inc. in Glendale, CA

425 East Colorado Avenue Suite 700
Glendale, CA 91205 | Get Directions

(310) 229-2200

http://www.shopusn.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

This company has a pattern of complaints alleging non delivery of ordered merchandise, delivery delays, and difficulty obtaining refunds on cancellations, undelivered , or returned items. Many complainants report even after being informed of backorder status, future shipping dates, or pending refunds, the company fails to follow through leaving complainants with nothing to show for the money paid. Some customers complain even though they receive backorder notifications on ordered items, the company continues to auction the same item.

The company responds to some complaints by issuing credits, partial credits, or delivering merchandise. In other cases the company denies refund requests based on alleged non-complience of thier posted policies on returns and refunds. Responses generally do not address delays in delivery or other customer allegations.

Complaint Closing Statistics

0 complaints against USN Television Group, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

USN Television Group, Inc. complaints