Complaints for USSearch.Com, Inc. in Culver City, CA

600 Corporate Pointe Suite 210
Culver City, CA 90230 | Get Directions

(800) 877-3272

http://www.ussearch.com

Monday to Friday - 8:00AM to 5:00PM

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants generally alleging dissatisfaction with the search reports provided or misrepresentation of the effectiveness of the reports. Some complainants allege non-delivery of reports or that the names provided did not match those of the missing person. ~~The company has responded to all complaints by either sending the reports or upgrading search results providing refunds or crediting credit cards. This company has responded satisfactorily to all customer complaints presented by the Bureau. The number of complaints received for this company is not considered to be excessive and complaint allegations seem typical in number and in nature for this industry.

Complaint Closing Statistics

0 complaints against USSearch.Com, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

USSearch.Com, Inc. complaints