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Utility Services LLC complaints

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PO Box 5125
Elm Grove, WI 53122 | Get Directions

(262) 649-4650

https://www.utilityservicesllc...

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Total Amount in Dispute:
$100.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Utility Services LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Utility Services LLC

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1/18/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

12/28/2023

This company first, sends a bill 3 months later from once I received keys in September but didn't move in till October 1st, they proceeded to bill me for Sept, Oct, and Nov and December. It wasn't any usage for Sept, I didn't move in physically till October, then they have all these additional charges on the bill, a Rubbish disposal charge, Rubbish Monthly fee, Monthly service fee, late fees, then Utility charge for Water and Sewer, New account fee, these fees are then repeated each month, when only 1 bill came in December after the 10th, this is ludicrous can someone please help. Resolution Sought Make adjustments due to none usage in September and then explain all the other fees to why they are charging all these additional fees for same bill and remove the late fees because a bill was not sent out Monthly, I was told by this Northern Management my land lords that we will receive a water bill for 3 months, not Monthly so why are the late fees applied, on the utility website it dont state Monthly or every 3 months, when shall we receive a bill every month or every 3 it needs to be clear

Company Response

1/4/2024

Tasha- We have attempted to call with Utility Services LLC. We see your portal is active, you are able to view your bill, and you have a past due balance of $250.64. Any payment plan arrangements can be handled through your property manager. Take care. Utility Services LLC. Reply STOP to unsubscribe.

Customer Rebuttal

1/7/2024

The 250 is for what usage and charges because didn't receive any notification of any bill till Dec 14th , no bill was sent to my email, why wasn't I billed accordingly? You just can't wait after several months then send people bills with late fees applied, wasn't given a chance to pay the amount given monthly, this company is a rip off

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