Find a reputable business?

Complaints and Resolutions

Vacation Experts International LLC complaints

Read Complaints File Complaint View Full Report

PO Box 6819
Sevierville, TN 37864 | Get Directions

(877) 263-1799

http://www.vacationvision.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$6,824.00

Total Amount Settled:
$2,500.00

Complaint Experience

67%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

3 complaints against Vacation Experts International LLC closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

3 complaints against Vacation Experts International LLC

Sort by

12/2/2025

RESPONSE: Complaint was not answered Amount in Dispute: $1,475.00 Amount Settled: $0.00

Customer Complaint

11/6/2025

I signed a contract to have VEI purchase my time share and I would in exchange sign up for their travel service. I called the next day to cancel the contract as my sister was in an accident and I needed to tend to her and funds would be tight. I sent the certified letter to them within the 3 day period and I cannot get anyone to call me back to tell me when the refund will be returned. Resolution Sought Refund the amount in full $1475.00

2/24/2025

RESPONSE: Agreed to make an adjustment Amount in Dispute: $2,848.80 Amount Settled: $0.00

Customer Complaint

2/7/2025

We received an advertisement for this company stating they would buy our time share. We listened and watched a presentation. We then checked out the company and did not find any red flags, so we decided to proceed. We got contracts spelling out everything we had talked about, signed them and paid the 2848.80 by credit card, and returned to National Resort Title on July 5, 2024. They projected a 3 to 4 month time line. We did not hear anything and then got an email December 3 stating that Berkshire Mountain Lodge would not allow them to transfer ownership for the property until the next year. That we should pay the annual maintenance fees, and they would accept a dispute on the credit card and then give us a credit of 600. Then our cost would be reduced to 1748.80. I said I would contact them when we got the refund. I tried to file a dispute, but our credit union said it had been too long. I informed Jordan at NRT and she said my file was in the back office and they would take care of me within 24 to 48 hours. But We have had no response and that was 2 months ago. Resolution Sought We would like to have the transaction completed, but if that is not possible, then we definitely want a refund.

Company Response

2/10/2025

This client's file is at the last stage of the transfer; it should be completed soon and we will provide them proof of that from the resort group as soon as we receive it.

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile