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Vacation Experts International LLC complaints

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PO Box 6819
Sevierville, TN 37864 | Get Directions

(877) 263-1799

http://www.vacationvision.com

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Total Amount in Dispute:
$5,349.00

Total Amount Settled:
$2,500.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Complaint Closing Statistics

2 complaints against Vacation Experts International LLC closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

2 complaints against Vacation Experts International LLC

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2/24/2025

RESPONSE: Agreed to make an adjustment Amount in Dispute: $2,848.80 Amount Settled: $0.00

Customer Complaint

2/7/2025

We received an advertisement for this company stating they would buy our time share. We listened and watched a presentation. We then checked out the company and did not find any red flags, so we decided to proceed. We got contracts spelling out everything we had talked about, signed them and paid the 2848.80 by credit card, and returned to National Resort Title on July 5, 2024. They projected a 3 to 4 month time line. We did not hear anything and then got an email December 3 stating that Berkshire Mountain Lodge would not allow them to transfer ownership for the property until the next year. That we should pay the annual maintenance fees, and they would accept a dispute on the credit card and then give us a credit of 600. Then our cost would be reduced to 1748.80. I said I would contact them when we got the refund. I tried to file a dispute, but our credit union said it had been too long. I informed Jordan at NRT and she said my file was in the back office and they would take care of me within 24 to 48 hours. But We have had no response and that was 2 months ago. Resolution Sought We would like to have the transaction completed, but if that is not possible, then we definitely want a refund.

Company Response

2/10/2025

This client's file is at the last stage of the transfer; it should be completed soon and we will provide them proof of that from the resort group as soon as we receive it.

6/17/2024

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $2,500.00 Amount Settled: $2,500.00

Customer Complaint

5/30/2024

I was promised a deal and accepted it. I was promised a contract and monies that I never received. I called my credit card company immediately to challenge the charges but the company goes through a third party vendor for billing and my CC company has not stopped the charges. I'm currently in a battle with them and possible litigation over their sloppy investigation. Resolution Sought Just give me my refund $2500.00.

Company Response

5/31/2024

This client was issued an immediate refund on April 30th, the day after they entered into their contract with us. We notified them by email that the refund was issued right back to their credit card account, and then they still disputed the payment with their credit card company which tied up the process of the funds being accessible back to their credit card account. We have spoken with the client and they are aware of the refund issued and that the dispute of the payment days later was not necessary, and that it caused the delay of them actually receiving the funds back.

Customer Rebuttal

6/17/2024

The company resolved the complaint and refunded the money. All issues are resolved!

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