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Vacation Home Collection complaints

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2295 South Hiawassee Road Suite 202
Orlando, FL 32835 | Get Directions

(855) 295-9050

https://vhcstay.com/#/home

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Total Amount in Dispute:
$4,600.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Vacation Home Collection closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Vacation Home Collection

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7/17/2022

RESPONSE: Complaint was not answered Amount in Dispute: $4,600.00 Amount Settled: $0.00

Customer Complaint

6/21/2022

I stayed at the sugar beach condos # 263 In orange beach. I have contacted the company from day 1 of being there . They still haven't resolved any issues. The bed had bloody pillow cases . They brought more but left the old ones In Closet floor. The elevator broke with my autistic son inside with no ac, fans, or lights . Dryer venting to kitchen lint all over food and makes the whole condo humidified. Cigarettes in grills. Ceiling fan broken, tv broken. Represented as beach front wasnt . The box springs and bed was disgusting. After the ac completely broke they sent maintenance and he showed us it was full of mold and couldn't fix it . They left us there until I had to move us on my credit card. I feel they owe me and refi d and credit due to what I had to spend . I have lots of pictures and videos. This is disgusting that any condo would be in this condition. I have lots more issuers I just can't put them all on here it's limited . Resolution Sought To refund all my money and parking passes. They also owe me for to the new place I had incur due to their lack of care. My son is now terrified to elevators . I had faith this company would make it right so I continued to reach out but I realize they aren't going to and this unacceptable .

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