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Vacation Resorts International complaints

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25510 Commercentre Drive, Suite 100
Lake Forest, CA 92630 | Get Directions

(949) 587-2299

http://www.vriresorts.com

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Total Amount in Dispute:
$7,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Vacation Resorts International closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Vacation Resorts International

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12/7/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

11/13/2023

We're filing this complaint against Vacation Resorts International regarding the terrible experiences we've had with our timeshare. We were unable to find suitable timeshares to use with our points, which made our entire experience highly frustrating right from the start. Not only were there no locations close to restaurants or other amenities, but the places we wanted to go were nowhere to be found. When we did manage to find a timeshare, we were forced to vacate our unit by 10am but could not access the next one until 4pm. This meant we were left stranded in the cold during a snowstorm with no place to wait or anyone in the office to talk to. It is utterly unacceptable that a major company like Vacation Resorts International could be so callous and neglectful in their treatment of customers. Given that we are both in our 70s and lack family members who can help us, this situation was exceedingly difficult for us. We were already dealing with the weight of closing out a parent, sibling, and adult daughter's estate. On top of that, we had to be available to take care of our granddaughter following the passing of her mother. Vacation Resorts International made a difficult situation even more painful with their complete lack of consideration for our circumstances. We're beyond frustrated with the way our timeshare experience with Vacation Resorts International turned out. Their inability to provide the services they promised needs to be addressed and fixed. Please help. Resolution Sought Cancel our membership with them and provide a refund of all money wasted.

6/1/2023

RESPONSE: Complaint was not answered Amount in Dispute: $7,000.00 Amount Settled: $0.00

Customer Complaint

3/2/2023

When we purchased our timeshare, we were told that we could go anywhere any time, but we have never successfully made a reservation. It has been impossible. This was also supposed to be an affordable way to vacation. We were told our maintenance fees would never increase, but that was far from the truth. There have been multiple times where the process date was the same day as the due date and they try to charge us a late fee. Once we got mail sent to us saying a payment was due after the fact. So they charged us extra. It is not right the way we have been treated by this company. We are done being taken advantage of. It is obvious to us now that owning the timeshare was not a good investment. We reached out about our issues to try and reach a resolution to end our ownership. They then told us we had to have some sort of hardship and would have to submit a lot of financially sensitive information to their Board of Directors. That's absurd. They should review our case not based on hardship, but because of the inaccuracies and deception about what we purchased. At this point, Great Destinations and VRI have passed us back and forth, saying the other one is the business to handle our concerns, but no one has actually addressed the misleading information that brought us to purchase in the first place. We will not be handing over our sensitive financial information. Once again, the issue at hand is what we paid for isn't what we got. Resolution Sought Close my account!

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