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Vail International Auctioneers complaints

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312 Northt 20th Avenue
Pasco, WA 99301 | Get Directions

(509) 543-3566

http://www.vailauctioneers.com

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Total Amount in Dispute:
$218.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Vail International Auctioneers closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Vail International Auctioneers

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12/30/2024

RESPONSE: Complaint was not answered Amount in Dispute: $218.35 Amount Settled: $0.00

Customer Complaint

12/4/2024

On 10/19/24, Vail Auctioneers held an on-line surplus auction, at that auction I purchased a iMac 1418 computer (lot 667) two(2) grams of gold (lot 410cc), five(5) grams of gold(lot 442bb) and one(1) $5 gold coin (lot 270aa) —that was paid for with my debit card ($1445.10). I finally picked up the box on 12/01/24 -because I stay on the go making ends meet—when I opened the box to check the contents I found that lot 442bb only contained three(3) of the five(5) grams of gold that had been paid for and surprisingly the usual practice of submitting a receipt of the contents of the box was missing—-this kind of upset me because it directly made me think of foul play- because it should carry the name of the handler of person packing the order— I emailed them upon becoming aware of the situation which was 12:36 am on 12/02/24 — I spent $153 on the two grams of gold plus fees and shipping and handling and insurance —The $153 is .1511 of the total base bill of $1012.50 — And if I don't get my gold that I paid for—I want that percentage of the total bill ($218.35) returned to my debit card. Resolution Sought First course of action: I would like the business to send me my 2 grams of gold because time has went by and the chances of me getting gold at that price now is slim Second course of action: l would like them to return that percentage (.1511) of the total bill($1445.10) to the card that was used in this transaction ($218.35) and l reiterate I want my gold that I purchased.

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