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Valabasas complaints

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PO Box 1025
Coillierville, TN 38027 | Get Directions

http://www.valabasas.com

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Total Amount in Dispute:
$191.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Valabasas closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Valabasas

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1/30/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $191.00 Amount Settled: $0.00

Customer Complaint

12/28/2023

My order never arrived per the tracking number. So I emailed the place they said to contact pm website since there is no phone number to call. After emailing 2 different people, 1 person told me that my package was lost and they would issue a store refund or store credit. I said I didn't want store credit so I asked for refund which they told me would take 3-10 days. This morning I received an email stating that UPS marked my package delivered and that since I didn't purchase shipping protection I would need to file a claim. Per the tracking number on the UPS website it does not say delivered and now they're refusing to communicate since I screenshotted the previous messages and also the UPS website that shows the package was never picked up. Only a label was created. Resolution Sought Give me a refund. Nothing more nothing less

Company Response

1/30/2024

Per consumer, the company reached out to me directly and solved the issue.

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