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Vallejo Motors Inc. complaints

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3002 Sonoma Blvd
Vallejo, CA 94590 | Get Directions

(707) 642-7000

http://www.vallejomotors.com

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Total Amount in Dispute:
$16,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Vallejo Motors Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Vallejo Motors Inc.

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6/27/2021

RESPONSE: Complaint was not answered Amount in Dispute: $16,000.00 Amount Settled: $0.00

Customer Complaint

6/1/2021

Vallejo Motors sold me a car with a 2006 catalytic converter on it my car is a 2013 Kia Optima with a bad O2 sensor and a bad O2 sensor harness. My car is not able to be smog or fix until the proper catalytic converter is installed Vallejo Motors are instructing me to sign a waiver so I will not contact you guys or a lawyer and sue them before the work is done Resolution Sought My desire will have my car fixed with a proper catalytic converter in the proper O2 sensor or to be reimbursed for the value of my car

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