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Valley Auto Liquidators complaints

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13818 East Sprague Avenue
Spokane Valley, WA 99216-0814 | Get Directions

(509) 204-1656

https://www.spokaneauto.com/

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Valley Auto Liquidators closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Valley Auto Liquidators

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2/29/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/2/2024

I took my 2016 Nissan Marono in to these people to get another car. They offered me a 2014 Dodge Journey and they had me pay $2,800 and was just told by another car place that the Dodge is only worth 3,000. They told me my Nissan was worth $8,5 warranty for the Dodge. Well, there was problems with the Dodge. I took it into them to look at it twice. They told me it was fine and to bring it back when the oil change is due. (That would be 3000 miles. I had to take the car to another place to have work done. It cost me $1,28900. They are not honest people to work with. I had to trade the Dodge in for another car last week because it still had a lot of problems. Resolution Sought I could at least pay for the car work, since they offered me a 3000 mile warranty for work on the car.

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