Complaints for Valley Credit Express, LLC in Chatsworth, CA

21032 Devonshire Street, Suite 204
Chatsworth, CA 91311 | Get Directions

(866) 430-5383

http://www.valleycreditexpress...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complainants allege unfullfilled contracts, and inability to contact the company. Customers complain that despite being told that loan modifications had been successfully negotiated, lenders reported no modifications had been arranged. In some cases complainants allege they were charged for appraisal services, however, no appraisal services were performed, or that telepone numbers provided as a means of contact are disconnected or no longer in service.

The company responds to most complaints by denying they failed to perform services, and refusing refund requests. In some cases they advised complainants their cases had been referred to third parties or attorneys for processing. Some complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

0 complaints against Valley Credit Express, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Valley Credit Express, LLC complaints