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Valley Ford, Inc. complaints

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111 Auto Lane
Sparta, TN 38583-7287 | Get Directions

(931) 738-2311

http://www.eddrogersvalleyford...

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Total Amount in Dispute:
$10,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Valley Ford, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Valley Ford, Inc.

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12/18/2022

RESPONSE: Complaint was not answered Amount in Dispute: $10,000.00 Amount Settled: $0.00

Customer Complaint

11/22/2022

Went to go buy a car from this dealer his name was James and he sold me a car way above the price of the car. Then my family had me check on the value of the vehicle. The car value was only worth between $2000 $3000 and I paid almost $10000 for it. To me they took me for a good ride on this unless I should not owe this much money. I even took it to the 4 dealership and Cookeville and they said they would not give no more than $2000 for the car. Resolution Sought Would like to have the business buy my car back from me and refund me my whole amount of money. Take the car back.

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