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Valley Pools and Spas complaints

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3747 William Penn Highway Suite G
Monroeville , PA 15146 | Get Directions

(412) 349-8190

http://www.valleypoolspa.com

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Total Amount in Dispute:
$1,600.00

Total Amount Settled:
$300.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

2 complaints against Valley Pools and Spas closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against Valley Pools and Spas

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5/6/2024

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $300.00 Amount Settled: $300.00

Customer Complaint

4/22/2024

I was fogo to check out a hot tub for medical reasons and I had to put a deposit of 300.00 dollars deposit and I had 30 days and went back up on3/23 /24 I had my receipt id and ask for my deposit back they said I had to wait for2 to 3 months to get my money back I never heard anything like this in my whole life I just need my refund back that's all. Resolution Sought To send my refund to address provided on this complaint.

Company Response

5/6/2024

I finally got my refund Arizona never wrote out the check the main one wrote out the check over night

10/16/2023

RESPONSE: Complaint was not answered Amount in Dispute: $1,300.00 Amount Settled: $0.00

Customer Complaint

9/20/2023

3yrs ago I went and purchased a pool heater they recommended. The PENTAIR MASTERTEMP 125. They came out and installed the heater late summer of 21. At the beginning of the season of 22 I noticed water leaking out of it. I called them. They told me to call PENTAIR. I did. PENTAIR sent out a tech to inspect for warranty. Well no warranty coverage as they discovered chemical damage to the copper coils. I asked how. They asked if I had a bypass installed. I said no VALLEY POOL AND SPA OF CHARLEROI installed it and didn't put one in. So they explained how I needed one to bypass the heater when shocking and opening and closing etc. So I went to VALLEY POOL AND SPA to purchase another heater (same one) and explained I needed someone to come back out and install the bypass they were supposed to. A couple weeks later they came. And charged me a service call and parts and labor around $250 for something they should of done originally in the first place. I didn't argue with them tho. Now here we are on second heater. Not muck then a little over a year old. It has now threw an ignition code and won't stay lit. So I called VALLEY POOL AND SPA and spoke with the owner. He told me it would be 4WEEKS before he could send someone. Then says THEY PROBABLY CANT REPAIR IT ANYHOW. I asked why so they sell products they have no one to repair and why he wouldn't of told me that especially before buying a second heater from them. Adding up to over $4k. Resolution Sought The purchase price for one of the 2 heaters for their negligence to put in the bypass that ended up ruining the heater because of hard chemicals having to pass thru it And not being capable of standing behind the products they sell to the public.

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