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Valley River Chevrolet complaints

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4226 West US Highway 64
Murphy, NC 28906 | Get Directions

(844) 871-3869

http://www.valleyriverchevrole...

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Total Amount in Dispute:
$11,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Valley River Chevrolet closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Valley River Chevrolet

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4/4/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $11,000.00 Amount Settled: $0.00

Customer Complaint

2/28/2024

I took my 2000 Cadillac Escalade to have the ecm changed an programmed they've had it 7 months giving me the run around an saying that I needed more part as the months progress, well now their saying that my truck got wet on the inside of the vehicles while sitting in their parking lot an it fried all my electrical in the dash an engine bay area now here's now power what so ever they told me the best thing to do is to part the truck out or sell as is well my truck was running when I brought it to them an that truck used to belong to my grandparents which they left to me so it's a sentimental to me I've invested alot of money into that truck to keep my grandparents memory alive now I don't know what to do. Resolution Sought Either they need to reimburse me what I've got in it

Company Response

3/25/2024

Mr. Broadus towed his Caddillac Escalde last year and asked if we could help him with some issues he has had with the vehicle. We informed him that most of the parts needed to work on his vehicles has been discontinued and we would not be able to help him. He insisted that he could get us used parts and bring it to us. We normally dont do this for customers, but my staff in service wanted to try to help him as this vehilce had sentimental value to him. We attempted to help him with this. His vehicle now will start and he can pick up his car anythime. He has a bill for $944.50 for the labor, on the parts we installed for him. We also charge $25 per day for vehicles left here unpaid. This charge will also start if Mr. Broadus does not come and get his vehilce by Monday 03/11/2024. The Cadillac was also brought to us with duck tape on the windshield from the customer, which is where we think, the leak has coming from. We asked the customer if he would like to pay for a diasnostic test to see where the leak is coming from and he declined to do so. Please let me know if there is anything else I can do. *** Per company: Since our response Mr. Broadus picked up the vehicle and we did not charge any fee to make sure our client was happy and satisfied.

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