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Valley Sea Foods Inc complaints

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188 North Washington Street
Wilkes Barre, PA 18701 | Get Directions

(570) 823-8863

http://www.valleyseafood.com

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Total Amount in Dispute:
$75.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Valley Sea Foods Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Valley Sea Foods Inc

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9/8/2021

RESPONSE: Complaint was not answered Amount in Dispute: $75.00 Amount Settled: $0.00

Customer Complaint

8/13/2021

Ordered take out crabs pick them up and took them home open them up they smelled. They were green tasted some of the meat didn't taste well. I call them to get my money back they said bring the crabs back and I didn't have them because they were in the garbage in the garbage was picked up I guess he didn't believe me but believe you me i do have pictures of them. He didn't want to hear about it. I would like my money back crabs were 47.00 and gas money back 25.00 Resolution Sought Get my money back of 47 dollars for the crabs and gas money 25 dollars any help you can give me I would appreciate it. The establishment should be checked if it's. The business needs to be inspected by the fda

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