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Valley Vet Supply complaints

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1118 Pony Express Highway
Marysville, KS 66508-8647 | Get Directions

(800) 419-9524

http://www.valleyvet.com

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Total Amount in Dispute:
$197.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Valley Vet Supply closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Valley Vet Supply

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12/18/2024

RESPONSE: Complaint was not answered Amount in Dispute: $196.99 Amount Settled: $0.00

Customer Complaint

11/22/2024

I purchased a horse blanket for the clearance price less than 60.00 making the blanket 90.00. The company invoiced the item at full price and charged tax accordingly. This was the first inaccuracy. The second was a drug for horses made by Boeringer called Valley Vet invoiced the drug as a clearance item reflecting the retail price as 100.00 with a clearance price of 40 dollars as they took the 60 clearance price off of this invoice. COMPLETELY INACCURATE. The is a best seller and very popular drug for horses. I can't submit this invoice to the manufacturer for a rebate. I'm sure that the drug company would not be happy that Valley Vet is selling. One of the best selling products as a clearance item. Valley Vet's position on both invoices was they couldn't do anything about it. I asked them to send a call tag and that both items were completely unopened and in tact. Chantal ( supervisor) sent an un related call tag , no mention of Valley Vet just said it was from UPS. I asked her about sending that a call tag like that and she responded by saying " I hung up on her." Her petty and punitive excuse has no business in the customer service department of any company. She insisted on talking over me and I ended the call by saying "Just send me a call tag." My complaint is mainly with her and the mishandling of the problem. If you genuinely don't want to or can't help people or solve problems, go work somewhere and don't deal with any people who need help. Resolution Sought I want a speedy refund and I won't be back. What should have happened was since I couldn't use either invoice was they should have offered a credit of some kind. But instead it was put up and shut up. No thank you.

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