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Value Auto Body Shop complaints

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3280 Westerville Road
Columbus, OH 43224 | Get Directions

(614) 649-7802

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Total Amount in Dispute:
$150.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Value Auto Body Shop closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Value Auto Body Shop

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2/14/2024

RESPONSE: Complaint was not answered Amount in Dispute: $150.00 Amount Settled: $0.00

Customer Complaint

1/19/2024

Payed Abdisalan at @ Value Auto Body Shop $180 to put front driver side and passenger side lower control arm on my 2000 Ford Taurus SEL, while doing the job he busted the axle boot causing the the grease and the lubricant to come out causing the axle to make noise notifying and showed him to work the mechanic admitted to messing it up, but the owner states he's not responsible for what the mechanic did. Resolution Sought I would like to see him fix the damage that his employee made.

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