Find a reputable business?

Complaints and Resolutions

Value City Furniture complaints

Read Complaints File Complaint View Full Report

4300 East Fifth Avenue
Columbus, OH 43219 | Get Directions

(703) 998-8667

http://www.valuecityfurniture....

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$39,442.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

24 complaints against Value City Furniture closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
24	Unanswered

24 complaints against Value City Furniture

Sort by

4/28/2024

RESPONSE: Complaint was not answered Amount in Dispute: $349.99 Amount Settled: $0.00

Customer Complaint

4/2/2024

I purchased a sofa and a dresser on February 19, 2024, during the delivery the delivery guys only brought the sofa and dresser, the dresser mirror was not attached, when ask where is the mirror the driver stated it broke in the delivery truck, after numerous of time contacting Value city, I spoke with a manager who states they couldn't order me another mirror and will be refunded 50,00, Never received the 50.00, and the dresser was 350.00 with the huge mirror. I'm tired of getting the run around. Resolution Sought Give me a refund for the mirror and it was definitely worth more than 50.00.

4/9/2024

RESPONSE: Complaint was not answered Amount in Dispute: $2,000.00 Amount Settled: $0.00

Customer Complaint

3/14/2024

In April, 2022, I purchased a sofa and loveseat from Value City Furniture. I spent over $2000.00 on the set with a 5 year warranty. Upon delivery June 15, 2022, I noticed that the table that folds down in the center of the sofa was bent, I told the delivery crew that it was bent. They said that the sofa would be fine to allow it time to settle from shipment. Now, my husband became very ill and unfortunately, passed away sept 07, 2022. I've been dealing with so much until summer of 2023. I then called to remind VCF they needed to address the situation. I've not heard one word. I still have warranty on the junk furniture and they won't honor my warranty. All of you need to know what Tunis company is doing to people. I may be alone now, but I'll fight to the end. Resolution Sought Honor your warranty that we purchase on your junk furniture or fight it out in court.

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile