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Value Cleaners complaints

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1003 8th Ave W
Palmetto, FL 34221-3807 | Get Directions

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Total Amount in Dispute:
$150.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Value Cleaners closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Value Cleaners

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10/18/2022

RESPONSE: Complaint was not answered Amount in Dispute: $150.00 Amount Settled: $0.00

Customer Complaint

9/22/2022

If I could give this place a zero, I would. They lost my favorite dress, which was very expensive! Apparently the heat tag they put on it either fell off or was never put on. I went to pick it up and was told "they are still working on it". Came back a week later and got the same story. I asked the cashier to call and find out what happened the third week when I went back. She said they hadn't lost it. A month later they still couldn't find it. I even gave them a photo and a sketch of the dress. They said it was on the truck, still at the plant, in a bag.... Finally said it was ready and what they had was a blouse that looked nothing like me dress! I filed a claim so they would pay me for my dress. I still haven't been taken care of. I haven't even gotten a call from the manager though I've requested it many times. Awful and irresponsible. Resolution Sought Pay for the dress as per the claim they had me submit.

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